HP Envy Pro 6455 I can print from HP Smart app but not directly from MS office apps

[SKARInsights]

My printer was working fine.  I was away for several months.  Now I can pnly print documents only from HP smart app.  When I print directly from MS office apps such as Word or Excel, it prints blank pages.   

[Dragon-Fur]

@SKARInsights 

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Product:  HP ENVY Pro 6455 All-in-One Printer 

Operating System: Unknown

Software / Application: Full Driver printer software

Connection Type: Unknown

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@SKARInsights wrote:

My printer was working fine. 

I was away for several months. 

Now I can only print documents only from HP smart app. 

When I print directly from MS office apps such as Word or Excel, it prints blank pages.   

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After several months, the first concern would normally be that the ink cartridges might have dried up.

That said, if you can still print using the HP Smart application, the printer is at least functional.

If you have not done so,

Run Windows Updates (assuming a supported version of Windows)

Uninstall the printer software from Programs and Features

Restart the computer and log in

Download / Save the Full Feature Software installation package

Install the Full Feature Software

Next, supported on your printer / optional

Install the Universal Scan Software

Restart the computer and log in

Printer Software - Details / How-to / Examples

Video Help - Install Printer Software

 HP Envy 6055 | HP Envy Pro 6455: Download & Install HP Full solution software on Win 10 Computer

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Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

What if?

If you are having trouble using or installing the software, for example, everything goes along swimmingly and suddenly you see "Driver Unavailable", Add the steps in the Check and Remove Section when uninstalling the printer software.

Check_and_Remove_Section_4

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

Next,

Optional -- Supported for your printer

Next – HP Universal Scan Software - Model Dependent –

•  HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software.  HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.
• Note:  HPUS can be installed as standalone or installed after the full feature printer software.
• After the software is installed, Restart the computer and sign in
• HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

  HP ENVY Pro 6455 All-in-One Printer 

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