HP Envy Pro 6455 error messages

[Wayne151]

I have an error message of either E0 or EO that is flashing on the printer.  I have just purchased and installed everything and just got this message.

[Mans]

@Wayne151 

Hello,

An E0 error indicates an unusable cartridge.

Cause: This condition occurs when at least one ink cartridge needs attention, is faulty, incorrect, missing, damaged, or incompatible.

In some cases, remove the ink cartridges and reset the printer can solve the error.

1. Turn on the printer.
2. Before continuing, wait until the printer is idle and silent.
3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
4. Remove the ink cartridges of the printer.
5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord into the outlet.

   NOTE: HP then recommends reconnecting the printer's power cord directly into a wall outlet.

8. Reconnect the power cord to the back of the printer.
9. Turn on the printer, if it does not automatically make it.
   It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
11. Reinsert the ink cartridge, and then close the access door to the cartridges.
12. Print a calibration page, if prompted.
13. If you disconnected the USB cable, reconnect it to the back of the product.
14. Try to print.

If the issue continues, please follow step 10 of the following HP link:
Black or Color Ink Not Printing, Other Print Quality Issues

 Reset the printer, and then try to print.

1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: HP recommends plugging the printer directly into a wall outlet.

5. Try to print.

Don't hesitate to contact us in case of need.

Best regards,