HP Envy another machine gun noise issue, cartridge-related, not printing

[Kreniigh]

My HP Envy 6055 is making the infamous machine gun clacking noise when closed.  Unlike a lot of other reports of this, it is not printing at all although it will run paper through (coming out blank) if there is any in the tray.  Basically, any time the print cartridge tray moves, it seems to 'stick', either in the middle or on the right side near where the cartridges are loaded.  This happens even if there is no cartridge.  I do not see any blockage, and if nudged, the cartridge tray is able to slide itself freely to the left side and all the way back to the right side smoothly.

We really like the Instant Ink program, but as this happened literally one month after the warranty expired, we are leaning toward Epson's Ready Print lease option if this cannot get resolved.

[Betty0610]

@Kreniigh

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

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Thanks!

Have a great day!