HP Envy print 7158 freeze on startup

[MHMelin]

My HP Envy print 7158 has been frozen on the loading screen for a week now. I have tried all the suggestions for resetting and unplugging but nothing has worked.  MacOS Sonoma 14.4.1 (which is irrelevant as the printer will not start up)

[A_Gayathri]

Hi @MHMelin ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already tried some basic troubleshooting steps. Since those haven't worked, there might be a deeper issue with the printer's hardware or firmware. Here are a few more advanced steps you can try:

• Check for Firmware Updates: If possible, check if there are any firmware updates available for your HP Envy 7158 printer. Sometimes, firmware updates can fix bugs or glitches that cause the printer to freeze.
• Factory Reset: If the printer has a physical reset button or a reset option in its settings menu, you can try performing a factory reset. Keep in mind that this will erase any custom settings or configurations you've set up on the printer.

Refer to this document: HP ENVY Photo 7158 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[MHMelin]

Thank you Gaya1239

I have tried factory reset but the printer does not react to the commands recommended. Have tried a few other ways too but no luck.

Fail to update firmware as the printer does not boot up enough for wireless to kick in and neither mac/pc machines recognise it on the network or through usb cable connection

Any further ideas?

[A_Gayathri]

Hi @MHMelin ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.