HP Envy printer does not print in Microsoft Edge

[david610]

I have a new Envy 5540 printer which is installed and working perfectly in all respects other than one. When I am using the Edge browser after the preview print window appears showing the item to be printed I click on "print" a message appears "something went wrong"

Has anyone had a similar problem? I wonder if a Microsoft update could be a problem.

[Chimney_83]

Greetings @david610,

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print from Microsoft Edge. Happy to help. 

Have you tried any troubleshooting steps?

Are you able to print from other applications?

Recommend you to try the steps suggested in this HP Forums post. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[david610]

Sorry it did not help

As I said I can print in all other applications including Internet Explorer,Office docs etc but not when working in Edge.

I have contacted Microsoft with this issue and following their failed efforts as well they say that it is a knwn issue and they will issue a fix aasap.

I can only wait to see if this will work and when it will happen

With your knowledge perhaps you might have another thoght on the problem, but if not then I thank you for your response

David

[Chimney_83 · Accepted solution]

Thanks for the reply, if you have tried all the troubleshooting steps suggested in the HP Forums post shared. I would recommend you to keep checking for Windows updates as suggested by Microsoft.

Keep me posted.

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

[david610]

Thanks will wait and see