HP Envy - red x, green arrow, and orange i lit up

[txazn]

My HP Envy 6055 is connected to my MacBook using a USB cable. Every time I print something, I get a red x, green arrow, and orange i lit up on the printer. If I press, the green arrow, it will print. I've tried uninstalling and reinstalling the printer. I've also updated the firmware. I still have the same problem every time I print. Any ideas?

[Betty0610]

@txazn

Welcome to the HP Support Community.

I'd be happy to help.

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

To check, select the Go menu on the top of the screen and go to the Applications folder.

•        Check if the printer is getting recognized by your Mac:

1.        From the Apple menu, choose About This Mac.

2.        Click System Report.

3.        Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus.

Let me know if this helps.

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Thanks!

Have a great day!