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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP ENVY 6055 All-In-One Printer

Paper jam a few days ago.  After that, message says offline.   Have searched for any paper debris.  Have powered up and down numerous times.  Restarted router.

 

When depressing button on back, indicator lights come on briefly, but go off when releasing button.

2 REPLIES 2
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@Musicman1144 

 

Welcome to HP Support Forum. Please use the following tips/instructions to fix:


       Windows: https://support.hp.com/us-en/document/ish_2026537-1681507-16

       Mac : https://support.hp.com/au-en/document/c04249334


Regards.

BH
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Thank you for your help. I am now an expert at fixing paper jams, LOL

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