HP Envy stuck on 2 dots

[Ugh9674]

Screen is stuck on what appears to be a loading screen, no response to anything including buttons on printer itself.  Tried unplugging, holding power, taking ink out,(I can only get color cartridge out, black is not accessible)….nothing helps.  Screen has HP logo, task bar(full), then 6 dots underneath with two dots illuminated.  Even the power button does nothing, it will not respond to anything.  Actually, unplugging it shuts it off(obviously), other than that right back to unresponsive locked screen.   Please help!!!

[Raj_05]

Hi @Ugh9674,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like your HP Envy printer is stuck on a loading screen and unresponsive. This can be frustrating, but there are several steps you can try to resolve the issue:

Restart the Printer:

• Unplug the power cord from the back of the printer.
• Wait for about 30 seconds.
• Plug the power cord back in.

Perform a Hard Reset:

• Turn off the printer by pressing the power button.
• Unplug the power cord from the back of the printer.
• Disconnect any other cables connected to the printer.
• Wait for about 2 minutes.
• Plug the power cord and any other cables back in.
• Turn on the printer.

Check for Paper Jams:

• Make sure there are no paper jams inside the printer, as this can cause it to become stuck.

Update Firmware (if possible):

• Sometimes, updating the printer's firmware can resolve software-related issues. Check HP's official website for firmware updates for your specific printer model and follow the instructions to update it.

Printer Factory Reset (if necessary):

• Be cautious with this step, as it will reset all printer settings to their default values. If other methods fail, you can perform a factory reset:
  • Press and hold the Cancel button and the Wireless button on the printer simultaneously for about 5 seconds.
  • Release the buttons when the printer starts to reset.

Since you mentioned that the black cartridge is not accessible, make sure that there are no obstructions or foreign objects preventing access to the black cartridge area. I

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support