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‎10-20-2017 02:43 PM

HP Recommended

Hello, @DBrewster

 

It certainly is an issue with the printer drivers as the photocopies are printing fine. 

 

Did you try to print using different applications to isolate the issue? If not try printing from different applications and check. 

 

If the issue persists in all the applications, then try to install the printer using the Windows built-in drivers. 

 

First, open Windows Device Installation Settings and confirm that your computer is set to automatically download driver software.
 

  • Search Windows for Change Device Installation, and then click the Change device installation settings Control Panel setting in the list of results.
  • Device Installation Settings window displays.
  • Select the Yes option, and then click Save Changes.


Now, follow the steps listed under step 3 here: http://hp.care/2oSqtTW

 

Let me know if that helps!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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‎10-22-2017 09:52 AM

HP Recommended

It worked!  Thank you.

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‎10-22-2017 11:42 AM

HP Recommended

Thanks for the reply and glad that the issue is resolved.

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

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