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‎04-05-2019 03:39 AM

HP Recommended
Product: Example:HP Inktank 115
Operating System: Microsoft Windows 7 (32-bit)

Purchased HP Inktank 115 yesterday. Also installed HP Smart app, it says printer status is Active but printer icon says Initializing. Unable to print. Please help.

10 people had the same question
1 REPLY 1

‎04-06-2019 11:16 AM

HP Recommended

@Delsi

 

Welcome to the HP Support Community.

 

The HP Smart App will not work with Windows 7. It only works with Windows 8 and 10.

 

Please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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