HP Ink Tank Wireless 415 Incompatible Cartridges -- TriColor

[Zeydra]

Hi,

I'm being using HP Ink Tank Wireless 415 for only 6 month with 28 month warranty remaining.

Everything is genuine part of HP since its still new.  Everything is working fine until suddenly it shown "Incompatible Cartridges -- TriColor"

 I have done the steps that is told by the supporting web such as reset the printer but still no satisfied result.

When was the last time it worked fine?

• Few days ago

Were there any hardware/software changes made?

• No

Have you refilled the ink tank? 

• Refilled until near maximum line

Where do you see this error message?

• In Computer

[The_Fossette]

@Zeydra,

Welcome to the HP Support Community!

I recommend you follow the steps in the below article and check if it helps.

https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Ink-Tank-Wireless-415-Incompatible-Cartridges-TriCo...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Zeydra]

Hi, where are you trying to link me? Its goes back to my question

[Jeet_singh]

@Zeydra,

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

You may also try to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Alternatively, you may try to follow the steps suggested in this support document for - An 'Incompatible' or 'Ink Cartridges Missing' Error Message Displays

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Zeydra]

Hi. 

As I told earlier, I already done all the standard procedure as you guys mentioned.

Reset printer : Done

Update firmware : Not applicable

Step by step documents : Done

Result : Same. Still cannot print

[Jeet_singh]

@Zeydra,

This looks like a possible hardware failure. I would recommend you contact our HP support team for further assistance. 

HP support team can be reached on this link.

Let me know if you need any further assistance. I'll be more than happy to help you.

Take care and have a great day!

Cheers 🙂

[Rossi_2284]

Jeet Singh.

Your solution is stupid. You couldn't solve anything.

What you just suggest will simply add more to your business.

[Rossi_2284]

I am facing the same problem. 

I have already purchased a new cartridge, but still the same issue