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Last 6 six months following and the issue did not resolved and top of it made some losses due to HP service team incapability and unprofessional skill, which i was escalated with HP team for that they offered me compensation goodies which i denied and stick to bear my losses for which HP team forcefully offered other goodies which again i denied to accept now HP team tampering the case and trying to close the issue without proper resolution.

and another request to HP team, if your service agencies can not provide service to some areas, please do stick some notice board at offline shops and notes at online shops that HP service will avail only certain places or wont avail certain area, so customer can decide the purchase.

suggest how do i escalate to higher level

1 REPLY 1
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@Vajresh, Welcome to the HP Support Community!   

   

Thanks for reaching out about your query regarding your inkjet printer!  

 

We're thrilled to have the opportunity to assist you and provide a solution.   

   

To help me look into this properly, could you please share the previous case ID(s) via private message?  

  

Looking forward to your response so we can get this resolved.   

   

Take care, and have an amazing day!   

   

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!   

   

Regards,  

ZOEY7886
I am an HP Employee

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