HP Inktank 410 Series - E1 (media mismatch) from windows 11 laptop- but not form android phone

[r_sendhil]

Greetings Everyone,
This issue has been troubling me for the past month or so.

I am getting E1 media mismatch whenever I try to print to my HP 410 Ink Tank Wireless Printer over WiFi from my windows 11 laptop.

The print doctor when run shows Media Mismatch error and advices to load Letter size paper.

The print size is set to A4 in the following

1. Settings -> Bluetooth and Devices -> Printers and Scanners -> HP Ink Tank Wireless 410 Series PCL - 3 -> Printer Properties -> Device Settings -> Form to Tray Assignment -> Main  Tray -> A4

2. Settings -> Bluetooth and Devices -> Printers and Scanners -> HP Ink Tank Wireless 410 Series PCL - 3 -> Printer Properties -> Advanced -> Printing Defaults -> Paper Quality -> Paper Size -> A4

3. Chrome Print Dialog -> More Settings -> Paper Size -> A4

I have tried printing test pages 

- They work fine from printer control buttons

- They error when done from laptop

I have also done

- Power off, wait a minute and power on again after a minutes

- a factory reset using HP EWS and retry

- Uninstall all printer software including driver and re-install them and retry.

- Try from another HP Laptop and a Dell Laptop (both Windows 11)

Nothing seems to work.

Printing works just fine from Mobile Phone (Pixel 6a).

Any pointers will be appreciated. I am just going mad.

Thanks & Regards,

Sendhil

[Garp_senchau]

@r_sendhil, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I highly recommend referring to this guide for further assistance: HP printers - Paper Mismatch error (Windows, macOS) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution! ✅ This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊

Regards,