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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-28-2022 01:57 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello

I have a message displayed on my printer that my #62 black cartridge has failed, supplied by HP Instant Ink.   Why does this not register on your end if the cartridges are "communicating" ink levels.  Can they not also communicate a failure?  I expected to get an auto email registering the failure and informing of another cartridge on the way.   This cartridge has been installed and working fine for weeks and out of the blue, in the middle of my work day...fails.  I have reset and cleaned and done all the things.  Cannot locate a human to interact with. 

 

Please send another #62 black ink cartridge out right away.  Thankyou.

2022-02-28_14-56-45.png

1 REPLY 1

‎03-03-2022 07:50 AM

HP Recommended

Hi @mrhecht,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are facing a cartridge error.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

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