HP Instant Ink Cartridge Message will not clear

[Fred557]

I installed the black ink cartridge and now the HP Instant Ink Cartridge Message will not clear and I cannot get to the Home Page

I have pulled all the cartridges out and no fix

I have unplugged the printer for more than 30 seconds but no fix

I see other recommendations to do a reset - How do I do that so this clears?

[Jay_G24]

Hi @Fred557,

I'd like to help!

To assist better -

Could you share the exact error message?

Meanwhile, try the below suggestions-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Fred557]

Hi @Jay_G24,

There was no error message just the "Cartridge changed message".  I did try the power solution you mentioned below but that did not work.  However, I found that the laptop app once I cleared the message from there, it allowed the message on the printer to clear.  So, there appears to be connectivity between the apps and the printer controlling what I see.  In any case, all cleared.

[Jay_G24 · Accepted solution]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Joe1236]

Hi

Can you share where on the HP app one goes to clear messages

Thanks

[vlad123]

I got the same message but after changing the yellow cartridge. The message wouldn’t go away and is blocking the whole home UI. 
please help how to clear the message. 

[snowmanaxp]

I also have an 9010 printer and this message does not go away after installing new ink.

I am on the latest firmware.

I tried resetting the printer multiple times.

Please help fix this.

[Whitbysparky]

I have had the same issues after replacing all the colour cartridges.  Firmware is up to date, tried the power reset, and I checked the app on my phone and computer.  I can't seem to find a way to clear the message.  Please help.

[Whitbysparky]

Please note that this is not an error message.  It is a thank you for installing instant ink cartridge and now it won't clear

[Dis_Mike]

Found it! In the HP Smart app, click "Printer Status" in the menu on the left side. When I clicked that, it showed the same message in the app that was displayed on the printer. When I clicked OK on the message in the app, it cleared it in both the app and on the printer.

I used the app on my laptop. I don't have it installed on my phone. So IDK if it would work the same way.