cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Leinad44
New member
1 0 0 0
Message 1 of 2
85,860
Flag Post

Solved!

HP Instant Ink Problem. Cannot Print.

HP Recommended
HP ENVY 4520 All-in-One Printer series
Microsoft Windows 10 (32-bit)

I've been trying to print with my HP Envy 4527. But suddenly today I cannot print a pdf. I just get the error message 'HP Instant Ink Problem. Cannot Print.' I tried photocopying to see if it could atleast still print but just get the same message. 

I've tried resetting the wifi, unplugged and replugged the printer and reset to factory settings. But no success. I recently replaced the color ink cartridge before this started happening. Is there a possibility that I somehow did that wrong? I've tried removing and inserting them again.

1 ACCEPTED SOLUTION

Accepted Solutions
Donal_M
Level 9
3,763 639 368 779
Message 2 of 2
Flag Post
HP Recommended

Hi,

Please use the link below to login to your account and check that your account status is ok and if there are any alerts or messaging indiacting a problem. Perhaps this article contains some helpful tips.

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Connect-Printer-to-Internet-or-Connect-printer...
If it's still unclear what the issue is, please use the link below to contact instant ink support (logout of your account to see the contact details).

Use the country flag option to select your country support.

https://instantink.hpconnected.com/ie/en/r

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1
Donal_M
Level 9
3,763 639 368 779
Message 2 of 2
Flag Post
HP Recommended

Hi,

Please use the link below to login to your account and check that your account status is ok and if there are any alerts or messaging indiacting a problem. Perhaps this article contains some helpful tips.

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Connect-Printer-to-Internet-or-Connect-printer...
If it's still unclear what the issue is, please use the link below to contact instant ink support (logout of your account to see the contact details).

Use the country flag option to select your country support.

https://instantink.hpconnected.com/ie/en/r

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
2 people found this reply helpful
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation