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‎01-16-2018 01:40 PM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer series
Operating System: Microsoft Windows 10 (32-bit)

I've been trying to print with my HP Envy 4527. But suddenly today I cannot print a pdf. I just get the error message 'HP Instant Ink Problem. Cannot Print.' I tried photocopying to see if it could atleast still print but just get the same message. 

I've tried resetting the wifi, unplugged and replugged the printer and reset to factory settings. But no success. I recently replaced the color ink cartridge before this started happening. Is there a possibility that I somehow did that wrong? I've tried removing and inserting them again.

249 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2018 02:46 AM - last edited on ‎03-27-2019 07:23 AM by Level 8

HP Recommended

Hi,

Please use the link below to login to your account and check that your account status is ok and if there are any alerts or messaging indiacting a problem. Perhaps this article contains some helpful tips.

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Connect-Printer-to-Internet-or-Connect-printer...
If it's still unclear what the issue is, please use the link below to contact instant ink support (logout of your account to see the contact details).

Use the country flag option to select your country support.

https://instantink.hpconnected.com/ie/en/r

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

4 people found this reply helpful
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1 REPLY 1

‎01-17-2018 02:46 AM - last edited on ‎03-27-2019 07:23 AM by Level 8

HP Recommended

Hi,

Please use the link below to login to your account and check that your account status is ok and if there are any alerts or messaging indiacting a problem. Perhaps this article contains some helpful tips.

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Connect-Printer-to-Internet-or-Connect-printer...
If it's still unclear what the issue is, please use the link below to contact instant ink support (logout of your account to see the contact details).

Use the country flag option to select your country support.

https://instantink.hpconnected.com/ie/en/r

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
4 people found this reply helpful
Was this reply helpful? Yes No
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