HP Instant Ink

[PinkiPad]

I ran out of ink today. I found my card and went to use it for the first time. I thought I had to order it. I see now it’s once a month. Well, I’ve bought ink three times in the past several months because I forgot I had the card . I’m assuming my printer didn’t notify HP that I needed ink,

i can’t call due to disability and can’t find an email. 

I signeda up and paid paid but have never gotten ink. I need it desperately and have no email address to use for support .

Can someone provide an email for support, or if I supply my card number or scanned numbers, can ink be sent very fast?  I should have gotten three cartridges already and none came through.   I desperately need to print. 

[asmita6658 · Accepted solution]

@PinkiPad

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you have not received a replacement ink.

Don't worry, I'm here to help! 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[PinkiPad]

Thank you!  I’ve responded with my card ID code.