HP LJ 100 MFP M175nw - Menu Access is Disabled

[scolman55]

Hello,

I am having trouble with my printer. I can't access any of the settings,  I do not know the IP address of the printer, so I am unable to access the web interface.

I can't factory reset as every menu comes up with "Menu Access is disabled".

Is there a way to hard reset the printer? Any help is much appreciated. 

Kind regards,

Sam Colman

[Gemini02 · Accepted solution]

Hi scolman55,

I see by your post you are unable to access the menu's on the printer and need to know if you can do a hard reset.

I will be happy to help you.

I will send you a PM (Private Message), but before we begin, please review the HP Privacy Statement. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.

There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers. The reset itself will sometimes fix problems, so the reset is not the issue.

Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access. These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results. One wrong button push and you no could no longer have a printer, but instead a pricey paper weight. To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!

Hope this helps.

Thank you for posting on the HP Forums.
Have a nice day!

[scolman55]

Hello,

Thanks very much for getting back to me.

I have done this kind of thing on our another printers when we have had a similar problem.

The combination of buttons worked and I am able to access the menus.

Kind regards,

Sam Colman

[THollandMA]

I have been having the same problem after upgrading to windows 10, I cannot access any of the menus, the WPS does not work, I have unintalled all software, reintalled everything but the laserjet still remains locked out.  When I run the WPS I get incorrect pin when trying sometimes, but I just want to get it back to factory defaults and get this fixed.  It is my default printer for everything.

Thank You Todd Holland

[Gemini02]

Hi @THollandMA,

I see by your post that you would like to set the printer back to factory settings. I would like to help you out today. If this helps you to reach a solution, please click the " "Accept as Solution" " button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos.

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

If there is anything else I can help you with, just let me know. Thank You.

[kevin75008]

Hi,

My menu access is disabled too, which prevents me from restoring factory settings as they seem to be located in the "service" menu. How can I hard reset my printer?

Thanks.

[kboateng]

Menu Access is Disabled - which keys do i combine to reset to factory default

[Tero1]

Hi,

 I have the same problem. HP support, please send me the key kombination so that I can access the service menu.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
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3. Error message (if any)
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Thank you