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HP LJ Pro MFP 479dw: event code 10.01.11 - communication problem betw. printer &cyan toner cartridge

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HP Laser Jet Pro MFP 479dw
Microsoft Windows 10 (64-bit)
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You are not alone, HP is working on a solution, for now, they are replacing printers and toners but that's not a permanent fix.

HP should provide you with a new printer and complete set of 4 toners, you should not use old/used toners in a new printer.




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Thanks for the information! If there is a general problem with the printer model, HP never communicated that to me. I'd be more than willing to bridge the time until there's a permanent fix. However, I'm in need of a working printer (home office) and would need a replacement within a short period of time if and when the event code occurs. I'm not a "power user", but rather print a moderate number of pages (a couple hundred pages a month) which, however, I do need at the right time. Do you have any informaton on the underlying cause of the issue and when and how a permanent solution will be available? 

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The HP made some changes, they are now replacing a DC controller board as a solution but in your case, it looks that solution isn't permanent.

You can try to contact the local HP office asking for a free upgrade to a better model or your money back. It could be months for the HP to find a permanent fix, it doesn't happen overnight.




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