HP Laser Jet MFP 140 print queue stuck error

[Dorlee2]

Finally installed HP Laserjet MFP 140 via wifi. Seems to work. However, when trying to print via laptop get unspecified error msg. I use windows 10, 64 bit. What to do next? Appreciate ideas. Thanks. Doris

[Hawks_Eye · Accepted solution]

Hi @Dorlee2 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for the details, Doris! That “unspecified error” with a stuck print queue is a classic Windows 10 hiccup—but totally fixable. 

Let’s walk through a few steps to clear it out and get your HP LaserJet MFP 140 printing smoothly again:

1. Stop the Print Spooler Service

This halts all print jobs temporarily.

• Press Windows + R → type services.msc → press Enter.
• Scroll down to Print Spooler → right-click → Stop.

 

2. Delete Stuck Print Jobs

• Press Windows + R again → type:%windir%\System32\spool\PRINTERS
• Press Enter. If prompted, click Continue.
• Delete all files in this folder (don’t delete the folder itself).

 

3. Restart the Print Spooler

• Go back to the Services window.
• Right-click Print Spooler → Start.

4. Run HP Smart’s Diagnose & Fix Tool

• Download the HP Smart app.
• Open it → click Printer Settings → Diagnose & Fix.
• Let it scan and repair any issues automatically.

5. Reinstall the Printer

• Go to Settings > Devices > Printers & scanners.
• Remove the HP LaserJet MFP 140.
• Restart your PC.
• Re-add the printer via Wi-Fi or USB.

Let me know how far you get with these steps. If the error persists, I can help check driver conflicts or walk you through a clean reinstall. 

We’ll get that queue unstuck and your printer back in action! 🖨️💪

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Dorlee2]

Thanks, Hawks_Eye. I managed to get the printer to work. Great!

Dorlee2

[Hawks_Eye]

@Dorlee2 

You are Welcome!

I am delighted to hear it is sorted.

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye