HP LaserJet M110we is online and accessible but still does not print

[ValerijK]

Hello everyone,

I really hope you can help me.

I have an HP LaserJet M110we printer. After setting it up, I was able to print without any problems until last Thursday. Then, while printing a file, the printer stopped halfway through the print job and wouldn't print any more.

The printer is only accessible via Wi-Fi. The connection to the printer is established. The printer is also connected to the Wi-Fi router.

The orange exclamation mark icon is visible below the blue Wi-Fi icon. When I press the button next to it (with the down arrow), a printer status page prints.

The HP Smart app on the printer displays the error message "Printer cannot print."

I also sent the cleaning jobs to the printer via HP Smart, and the printer received and cleaned itself.

I reinstalled the toner today. The toner is genuine HP.

The firmware was updated (after the problem occurred).

I hope I haven't forgotten anything important.

Does anyone know what this could be and how to fix it?

If any information or details are missing, please let me know.

Thank you in advance.

Best regards,
Valerij

[Akhi_H]

Hey @ValerijK 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[ValerijK]

Hi @Akhi_H,

Thank you very much for your feedback.
I've edited the post and ask for your help with the problem.

Best regards

Valerij

[ValerijK · Accepted solution]

Hello,

I found the solution in a post that had already been solved.

Laserjet M110we Cannot print 

The solution is:

"I had to go to the printer setup page and enable the "HP web services", the printer connected to the HP servers and it was worknig again."