HP LaserJet M209dw previously working...Now says check account

[nobroihatethis]

Hello I own a LaserJet M209dw and literally printed 7 labels right before it stopped and said check my hp account. 

I made a new account, nothing in every section for me to fix or click. Still have the notification of "Check account, issue may be in billing" 

Ive turned off and reset everything already. Computer. Printer. Router....at this point im just frustrated. Why do you have to make everything so hard HP. 

[Nal_NR]

Hi @nobroihatethis,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Are you enrolled in the instant ink account?

If so, I will need a few details. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[nobroihatethis]

Hey there. I am not enrolled in any hp service. I also do not want to be. 

[Nal_NR]

Hi @nobroihatethis,

Thanks for confirming. 

I completely understand how frustrating it is to face such unexpected interruptions, especially when everything was working fine just moments ago. Let’s work through this issue together and get your printer back up and running.

• Were you previously enrolled in any subscription program, like HP Instant Ink, for this printer?
• Have you recently changed or updated any payment details associated with your HP account?
• Are you seeing this issue on the printer itself, in the HP Smart app, or both?

Let's try these steps. 

Verify Account Details:

• Log in to your HP account at HP Smart.
• Check for any alerts related to billing or subscription in the Billing & Payment or Services sections.
• Update or re-enter payment details if required, even if everything seems correct.

Ensure Printer is Linked to the Correct Account:

• On the printer’s control panel, check if it is still connected to your original account.
• Re-add the printer to your new account by logging in through the HP Smart app and selecting Add Printer.

Perform a Factory Reset on the Printer:

• Reset your LaserJet M209dw to factory settings:
  • Hold the Cancel button until the Ready light blinks, then release it.
  • This clears old account data and settings.
• Reconnect the printer to your Wi-Fi network using the HP Smart app or the printer control panel.

Reconnect to the HP Smart App:

• Uninstall and reinstall the HP Smart app on your computer or phone.
• Re-add the printer by following the setup instructions, ensuring it’s linked to your HP account.

HP Support for Billing Assistance:

• If you suspect an issue with billing, contact HP Support directly for clarification.
• Provide them with the serial number of your printer and details about the error message.
• Request confirmation that your printer isn’t flagged for a subscription issue (e.g., inactive Instant Ink account).

If the issue persists despite these steps, HP Support should be able to resolve the account or billing issue directly.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[nobroihatethis]

I have not purchased anything online. Nor do I have any billing or subscriptions. When I go to the page nothing comes up. I've restarted everything and reset everything 

[Nal_NR]

Hi @nobroihatethis ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!