HP LaserJet M235dwe show up as 'hp rbx-load'

[kimly]

my new M235dwe printer decided to quick working today. Nothing show up on LCD in front panel and it only blink info (i) button briefly upon power up. When connect USB cable to my PC the printer show up as 'hp rbx-load' device but the printer is not available. Tried different Windows PC and same result, it still show up as hp rbx-load and refuse to print.

[Sneha_01]

Hi @kimly,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you get hp rbx-load error on the HP printer. Please do not worry I am here to help you.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click OK. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for an HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and OK on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to the Hewlett Packard folder, and remove any printer-related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[kimly]

I reinstalled the driver and it doesn't work. Printer still show up as 'hp rbx-load' and refuse to print.

[Sneha_01]

Hi @kimly,

Welcome to HP Support Community.

Thank you for performing the steps. I am sorry that it did not work out. 

Please do not worry, We try our best to provide the resolution. Looks like this issue requires advanced troubleshooting.

 Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support