HP LaserJet MFP M140w Printer Shut Down

[sailgunner]

Printer stopped printing.  Explanation point lights up and next to it is a symbol with three dots.  Nothing works or responds.

[Sneha_01]

Hi @sailgunner 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP LaserJet MFP M140w has encountered an issue and is stuck in a state where it’s not responding properly. The exclamation point and the three dots icon typically indicate a problem with the printer that it’s unable to resolve on its own. Let’s go through some troubleshooting steps to help get it back up and running:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds to ensure any residual power is discharged.
• Plug the printer back in and turn it on.
• Check if the exclamation point and three dots symbol disappear. Sometimes, a power cycle clears minor issues.

2. Check for Paper Jams

• Open all accessible doors (like the front and rear panels) and carefully check for any paper jams or obstructions.
• Even small bits of paper can cause the printer to stop functioning.
• If you find any jammed paper, carefully remove it without tearing it.

3. Check for Ink or Toner Issues

• Ensure that the toner cartridge is properly installed and not empty.
• Remove and reinstall the toner cartridge to ensure it's seated correctly.
• If the toner is low or empty, replace it with a new one.

4. Reset the Printer to Factory Defaults

• If power cycling and checking for jams don’t help, you might want to reset the printer to its factory defaults. This may help clear any configuration issues.
  • On the printer's control panel, navigate to the Settings menu.
  • Look for an option to Restore Defaults or Reset the Printer.
  • Keep in mind that this will erase any network settings (Wi-Fi or Ethernet connections), so you’ll need to reconfigure them afterward.

5. Reinstall Printer Drivers and Firmware Update

• Update Firmware: Go to the HP website and check for any firmware updates for your M140w. Sometimes, firmware issues can cause the printer to stop functioning correctly.
• Reinstall Printer Drivers: On your computer, try uninstalling and reinstalling the printer drivers to ensure there’s no conflict with the printing job.

6. Check the Printer’s Network Connection

• If you're printing wirelessly, ensure that the printer is properly connected to your Wi-Fi network. A lost connection can cause the printer to stop responding.
• Try printing a Wireless Network Test Report (usually found in the printer’s control panel under Network Settings or Wireless Settings).

7. Perform a Hard Reset (if necessary)

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support