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I have same problem. Can you help me also?

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Hi, Check your inbox Marcin4.

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Alex-TATS,

 

Do the reset instructions that you sent via private message to Fflores also work for a network printer that was set up for security printing by a previous administrator and now no one knows the admin passwords? 

 

When the students go to print, it prompts them to create a PIN for their print job, but when they go to the printer and hit "Retrieve from Device Memory" it goes to a screen which shows:  Sign In > Local Device and then has an a dropdown box containing these choices:  User Access Code, Administrator Access Code, Service Access Code.  

 

The PIN that they have created does not work in any of these choices.  Now I have all their print jobs sitting in the job log and no way for them to print?  Please help!

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These instructions will work in all cases apart from if the administrator set up a password for accessing the pre-boot menu options. So yes, most of the times these will work fine. However, all configurations in the printer will be lost and will have to been set up again from scratch.



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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Could you please send me the factory reset instructions?  Yesterday was my first time posting and I had just been reading other posts that sounded like similar issues that I was having.  

 

Thank you

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 i have the same problem.  I try to login as an administrator on the laserjet MPF m527, but the password is incorrect. could you please send me the instructions to reset the m527?

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Hi Tasleemk.

 

I sincerely apologize for the delay in response. Please check your inbox.

 

 

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Dear

Thank you for your help, it works fabulously.

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Hi, I have the same issue on HP 527 and need to reset admin password, can you please send me the instructions?

 

thanks

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Hi, can you please send me the instructions on how to reset admin password on HP 527?

thanks

kami

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