• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

HP LaserJet Mfp M236d is bring error 77 after bring error 49 i need the solution

 

1 REPLY 1
HP Recommended

Hi @Idowu05,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand that your HP LaserJet MFP M236d showing Error 77 after a 49 error typically indicates a firmware or internal hardware issue. Let’s break this down and walk through a solution.

Steps to Resolve Error 49

  1. Power Cycle the Printer:
    • Turn off the printer.
    • Unplug it from the wall.
    • Wait 30 seconds, then plug it back in and turn it on.
  2. Bypass Surge Protectors:
    • Plug the printer directly into a wall outlet, not a surge protector or UPS.
  3. Disconnect All Cables:
    • Turn off the printer.
    • Disconnect USB, Ethernet, or Wi-Fi connections.
    • Turn it back on and see if the error clears.
  4. Update Firmware:
  5. Try a Different Print Driver:
    • If the error occurs while printing a specific file, try:
      • Saving the file in a different format (e.g., PDF).
      • Using a different driver (e.g., PCL6 instead of UPD).


Error 77 – Fuser or Hardware Error

This error typically indicates a hardware fault, often related to the fuser unit or power supply.

 Steps to Resolve Error 77

  1. Power Reset:
    • Turn off the printer.
    • Unplug it for 60 seconds.
    • Plug it back in and power on.
  2. Check for Overheating or Power Issues:
    • Ensure the printer is in a cool, ventilated area.
    • Avoid using extension cords or surge protectors.
  3. Check for Firmware Updates:
    • If the printer boots, update the firmware as above.
  4. If Error Persists:
    • This may require service or part replacement (e.g., fuser unit).

 

I hope this helps.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.