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‎01-18-2024 09:05 AM

HP Recommended
Operating System: Microsoft Windows 11

Working with an older printer that seems to not want to print. I used the HP doctor, printed a test page through it (that did not print in color despite having color toner), and it said there was nothing wrong with it. Printing a test page via printer settings does not work and printing regularly does not work after. Drivers are up to date, tried two different computers, restarted printer. 

It said at one point there was a jam in tray 1 and has said "printer in an error state" before, yet it printed two test documents with the HP doctor. 

Any suggestions?

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