• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-29-2022 05:40 AM

HP Recommended
Product: HP LaserJet Pro 500 color MFP M570dn

HP LaserJet Pro 500 color MFP m570dn Touch Screen is not working.  The touch display has a black border with sometimes hidden buttons such as home, help, etc.  The buttons/icons in the black border region work fine.  None of the buttons in the center main display function.  The built in web server is also unavailable for any troubleshooting.  Is there a way to factory default the printer without using the touchscreen?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2022 11:36 AM

HP Recommended

You can try turning off the printer. Then hold the lower right side of the white part of the control panel while turning on the printer and keep holding until you see permanent storage init on the screen. If the screen still does not light up and you cannot access the EWS then the most common cause will be a failed formatter.  You can confirm this by trying to print an engine test page, if the engine test works you know that the DC controller board is ok and that only leaves the formatter.

 

Engine test performed as follows:

 

Repairatrooper_0-1648575349229.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-29-2022 11:36 AM

HP Recommended

You can try turning off the printer. Then hold the lower right side of the white part of the control panel while turning on the printer and keep holding until you see permanent storage init on the screen. If the screen still does not light up and you cannot access the EWS then the most common cause will be a failed formatter.  You can confirm this by trying to print an engine test page, if the engine test works you know that the DC controller board is ok and that only leaves the formatter.

 

Engine test performed as follows:

 

Repairatrooper_0-1648575349229.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎03-29-2022 02:27 PM

HP Recommended

Thank you so much.  The problem seemed to stem from calibration.  With the web server running again, I was able to initiate the calibration from there.  Problem solved.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.