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‎06-12-2023 01:59 PM

HP Recommended
Product: HP Laserjet Enterprise MFP M577
Operating System: Microsoft Windows 10 (64-bit)

Previous person who installed the printer (left the company more than 2 years ago) set the admin password on our office printer. Now I am getting 2 error messages that are preventing printer to start.  We need to reset the Admin password on our M577 to allow factory reset. Please provide the procedure to accomplish the admin password reset.

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2 people had the same question
14 REPLIES 14

‎06-12-2023 02:02 PM

HP Recommended

Attached the printer panel display from where is asking administrator password for hard reset . Tried with zeros, ones, 12345, etc. no successWhatsApp Image 2023-06-12 at 22.45.23 (1).jpegWhatsApp Image 2023-06-12 at 22.45.23 (2).jpegWhatsApp Image 2023-06-12 at 22.45.23.jpeg

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‎06-12-2023 02:04 PM

HP Recommended

Here attached the printer error messages. Restarted several times with no success

 

WhatsApp Image 2023-06-12 at 23.02.36.jpeg

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‎06-12-2023 02:04 PM

HP Recommended

2nd error messageWhatsApp Image 2023-06-12 at 23.04.07.jpeg

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‎06-13-2023 05:27 AM

HP Recommended

Can you access in preboot menu 3: Administrator -> Startup options -> Cold reset   if yes, select Cold reset, go back, and select 1: Continue.




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‎06-13-2023 05:35 AM

HP Recommended

Thanks for your reply. But as per my post title, I can't as we don't have the administrator password. I need to reset it

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‎06-13-2023 06:07 AM

HP Recommended

Got to 4: Service Tools 

11057715 and then select  Reset password




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‎06-13-2023 06:42 AM

HP Recommended

The 49 and 98 errors suggest a hard disk partion or firmware corruption.  Selecting Administrator and performing a Partial Clean is suggested.  Then, upgrade firmware to current version.

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‎06-13-2023 06:50 AM

HP Recommended

All options require password to move on. Other idea?

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‎06-13-2023 10:16 AM

HP Recommended

Forgive me.  I was thinking about the EWS password not the control panel.   If all control panel options require a Password, I think the only option left is to install new hard drive and install firmware via aUSB stick.  Printer uses a SATA drive.  Replace drive, go to Pre-Boot menu, and select Download, USB Thumb Drive.  Any 500GB SATA drive should work.  Just format drive prior to install.  

https://support.hp.com/bg-en/document/ish_1633008-56916-16.

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