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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Laserjet Enterprise MFP M577 - Admin Password Reset

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06-12-2023 01:59 PM
Previous person who installed the printer (left the company more than 2 years ago) set the admin password on our office printer. Now I am getting 2 error messages that are preventing printer to start. We need to reset the Admin password on our M577 to allow factory reset. Please provide the procedure to accomplish the admin password reset.
06-13-2023 10:16 AM
Forgive me. I was thinking about the EWS password not the control panel. If all control panel options require a Password, I think the only option left is to install new hard drive and install firmware via aUSB stick. Printer uses a SATA drive. Replace drive, go to Pre-Boot menu, and select Download, USB Thumb Drive. Any 500GB SATA drive should work. Just format drive prior to install.