HP Laserjet M180 displays "Copy job added" but does not copy the document.

[Albert56]

The copy function has stopped working. Previously, I would press either of the copy buttons and it would copy the document. Now, it displays "Copy job added" but doesn't copy the document. Nothing happens. I need to restore the standard functionality but the user guide does not help and I have not found any answers.

[Betty0610]

@Albert56

Welcome to the HP Support Community.

Are you able to scan?

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update too: https://support.hp.com/in-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!