HP Laserjet MFP M28A reset

[KtoTo]

HP Laserjet M28A MFP after firmware update, the printer flashes only green and is identified as HP Laserjet 3020

[Ric_ob]

Hey @KtoTo 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

Ric_Ob

[sandytechy20]

@KtoTo

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

Could you elaborate on the issue for better understanding?

[KtoTo]

Good afternoon. I have a Windows 10 operating system.

[sandytechy20]

@KtoTo

I understand that your printer is identified as a different printer model, I am glad to assist you.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP smart app

Click here to download

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[KtoTo]

Good afternoon, it didn't help. I tried to connect to other Windows devices, but still does not see and identifies as HP LaserJet 3020.

[sandytechy20]

@KtoTo

This might require remote access to your computer to fix the issue.

I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.