HP Laserjet Pro MFP M28 error number 2

[heallingcode]

Hi ECHO_LAKE

I cant find the error message in your link?

there is also  two other things that is blinking  the orange and the blue  thing ?

Operating System: Microsoft Windows 11

What does this error message no 2 in the display mean, and how do i fix the error?

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Laserjet-Pro-MFP-M28-err...

https://support.hp.com/gb-en/document/c05920049

Regards

Heallingcode

[heallingcode]

Link to the picture of the other there are linking  the Orange and blue in the button  of the under the display

https://postimg.cc/NytV829r

[Echo_Lake]

@heallingcode

Thank you for posting back. 

Kindly perform the steps mentioned in this document -  Blinking Lights https://support.hp.com/gb-en/document/c05920049 By the end of the article you will be able to isolate the issue.

Keep me posted! 

[heallingcode]

I cant see my printer's error messages in your link.

[Nirvana_95]

In that case, could you try power drain on it and check if the issue persists?

Also, please update the firmware of your printer.

Let me know how it goes.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[heallingcode]

It takes forever to finish the firmware update. The firmware update package hasn't moved in 2 hours. Is that normal?

My friend chose to restart his PC, and re-download the firmware; the firmware update behaved the same way

[Nirvana_95]

May I know from where did you download the driver? 

Was it the latest version?

Please let me know.

Thanks!

[heallingcode]

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-mfp-m28-m31-printer-series/16647082

Hi

There is no information on the firmware version on the download page.  It's the only firmware on the hp downloads page.

Regards

Heallingcode

[Nirvana_95]

Thanks for your response.

I would suggest you please use the link below and expand: Er/02 displays, the Attention light blinks, and the Ready light is on

Once done, please follow the steps to resolve the issue: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m28-m31-printer-series/16647082/document/c0... 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[heallingcode]

My friend, as I asked the question, has purchased a new printer. So we don't need more help.

The printer was a mistake buy.

Anyway, thank you for all the people's help.

Regards

Heallingcode