HP Laserjet Tank MFP 2602sdw

[Minaq]

HP Laserjet Tank MFP 2602sdw - I have a paper jam Error 06, I can see the paper jam but I can't access it. I have tried the remove paper jam but it just can't be accessed

[VikramTheGreat]

Hi @Minaq, 

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

As I understand you are having a paper jam on the printer, please try the steps shared below and let me know if this helps.

Perform the following tasks in the order given. Use the printer after each task until the issue is resolved.

Jam locations

Jams can occur at the following locations in the product.

Jam locations

Location    Description

1                 Output bin

2                 Rear area

3                 Input tray

4                 Printer base

Note: Jams can occur in more than one location.

2. Clear jams from the output areas

Remove any jammed paper that is accessible from the output bin.

When a jam occurs, the Paper light blinks.

Turn off the printer.

Open the rear door and the transfer door, keep the doors remain open to clear the jam easily.
 

Note:If you see the jammed paper in the rear area, do not pull the jammed paper from the rear door.

Open the scanner door, remove any visible jammed paper from the output tray area. Hold both the ends of the paper, pull gently towards you to avoid tearing the paper.

3. Check other areas for jams

Look in other areas where jams can occur and remove any jammed paper or foreign objects found.

Clear jams from the rear of the printer

Remove any jammed paper that is accessible from the rear of the printer.

Turn off the printer.

Open rear door.

If you can see the jammed paper, carefully grasp the jammed paper, and then slowly pull it out of the printer in a downward direction. If you cannot see the jammed paper, proceed to step 4.

Note:

The automatic two-sided printing option is available for selected models only.

Open the transfer door.

Hold the side edge of the paper and remove paper jam from the bottom first.

Slowly pull the jammed paper out of the transfer roller.

CAUTION:

Do not touch the toner drum as it may cause print quality issues in future printing jobs.

Close the transfer door and rear door.

If still facing issue, request you to try the  remaining steps from the link: Click Here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support