HP M751dn prints test page but not documents

[Dave3000]

We just installed an HP M751dn on our wired network. We used the HP Easy Start program version 12_9_8 to setup the printer on our Windows 7 machines. For most of our users, everything works.

On my machine, I followed the exact same steps but I cannot print any documents. It finds the printer, installs it, and prints a test page. But it will not print say a PDF or any other document.

The status field of the printers briefly says "Printing" but then says "Deleting ...".

I found a post saying to delete the print queue, but that did not work.

[Dave3000]

I discovered some programs will print.

Ones that will:

    1)  FastStone image viewer rev 7.5

    2) SmartDraw

    3) Eclipse IDE

Ones that will NOT:

   1) Notepad version 6.1

   2) Visual Studio 2008

   3) Adobe Acrobat XI

   4) Notepad++ Version 7.3.1

    5) Wordpad

   6) Microsoft Word 2003

Notepad gives an error saying "The parameter is incorrect".

[Dave3000]

Another app that will NOT print is the very latest version of Thunderbird 78.11.0 32-bit.

It either says "An error occurred while printing" or hangs altogether with a message saying "Preparing ...". I have to use task manager to kill thunderbird in the latter case.

[Dave3000]

If  I change notepad to use "Arial" Regular Font, it now prints. If I put the one line file back to "Courier New" Bold, it gives an error saying the parameter is incorrect. This is bizarre.

[Dave3000]

If I attempt to access the printer using a browser, I get the following error:

[Dave3000]

Image did not upload. Let me try again.

[Dave3000]

When I try to print, the printer wakes up.

But then the print queue says "Deleting ...". So the printer is deleting the print request. But only for me.

[Repairatrooper · Accepted solution]

This is an enterprise level product and as such your most reliable usage will come from manually installing the printer on a standard TCP/IP Port and using the HP Universal Print Driver.

[Dave3000]

I actually discovered this on my own but really appreciate you taking time to answer anyway.

I should note that both the Quick Start guide that came with the printer and the User Manual (page 11) say to go to 123.hp.com/LaserJet and run HP Easy Start. That does not work and wasted many hours of my time. HP should either fix their "Easy Start" or their documentation.