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‎07-29-2020 02:32 PM

HP Recommended
Product: HP Color LaserJet flow MFP M880
Operating System: Microsoft Windows 10 (64-bit)

I have unchecked the energy savings box so that it will not go to sleep (Web GUI).

The formatter board was replaced.

New firmware was installed .

Verified settings after all was completed.

No errors are coming up.

The printer will still not print until you walk over and interact with the control screen.

1 person had the same question
3 REPLIES 3

‎07-29-2020 02:53 PM

HP Recommended

What type of environment is this? If networked does it refuse to wake from multiple devices? Will the job print once you wake up the printer from the control panel? Are you able to access the embedded web server while it is asleep? One common problem is if you are using a WSD port as the communication port for the driver, it may not respond. I recommend you use a TCP/IP port for the print driver.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-30-2020 09:19 AM

HP Recommended

Networked, off a Windows 2008 R2 server.

It treats all users the same...

Yes, it spills the que when you touch anything on the control panel.

Yes, I can get to the Web GUI at any time.

I am using a standard TCP/IP port.

 

I also have another 16 printers of the same model (same settings) on this server and they run great!

I have verified the settings click by click...

We also went through the router and verified the port settings/operation.

 

Next?

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‎07-30-2020 10:16 AM

HP Recommended

Have you performed a harddrive format and reinstall of firmware? Because the OS is windows based on these devices they have the same corruption issues as desktop windows machines.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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