HP MFP M278-M281 Printing Too Light

[Kat426]

All printout, including the test page, are printing way too light. The cartridges are brand-new (bought from HP) and NOT damaged. I've followed all of the online instructions and nothing is resolving the issue. I would appreciate help fixing this please.

[Betty0610]

@Kat426

Welcome to the HP Support Community.

Before changing the ink, was it printing well? If yes, it could be a defective set of ink and I would recommend you to contact the HP Support Team.

regarding a replacement set.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Kat426]

Hi,

Yes, it was printing fine before changing the ink. There is nothing wrong with the ink. I followed the instructions on the help pages and inspected the ink. In fact, I bought another brand-new set thinking it may have been an issue with the cartridges. Same results ... printing too light. 

I attempted to contract HP support and was redirect (consistently) to this community. The printer is no longer under warranty, so I guess the only options for support are this.

Thanks!

[Betty0610]

Try the steps from here: https://support.hp.com/in-en/product/hp-color-laserjet-pro-m280-m281-multifunction-printer-series/14...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Kat426]

Hi,

I did all of that ... several times ... plus, I followed the instructions in the user manual about adjusting contrast in the web UI. None of that worked. Then, I ordered new cartridges to replace the new cartridges I previously bought. Same results. So, it's not the cartridges and any troubleshooting instructions I found did not help. Thanks.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Kat426]

Hi,

I called a local HP printer service provider. It does appear to be a hardware issue. Unfortunately, it seems the repairs will cost more than the printer. We'll see what the quote comes back at. 

Thanks!

[Betty0610]

I understand and sure 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!