• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
OJ5255
Microsoft Windows 10 (32-bit)

My printer no longer works with my Dell laptop. A second HP laptop and my phone can still print. Problems started a couple weeks ago with printing slowing down; soon thereafter, I would get a momentary black screen after sending a document to print; and finally this week began getting error message and no print out for every print job. I am on a Dell laptop running Windows 10.

 

I have uninstalled and reinstalled the program from the affected laptop using Basic Package/Driver, Full Package/Driver, and HPSmart from the Windows Store. None of the 3 installations has gotten the printer working again. Running diagnostics tools results in either finding no errors or a message that there is a Print Queue Issue that hasn't been fixed.

 

The printer is selected as default, properties list the device as working properly. However, any print job results in an error message and hangs in the queue until deleted.

 

The only problem I can find is that the HP Network Devices Support service is stopped on the Dell laptop and cannot be restarted. (There is a different service running on the HP laptop that supports communication with devices). Attempting to restart the service gets "error 126: The specified module could not be found." Error logs show that several weeks ago there was a failure of printfilterpipelinesvc.exe.

 

Any help on how to remedy this problem will be greatly appreciated.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@sacksdawn

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

@sacksdawn

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

HP Recommended

Thanks so much! This did get my printer working again, which is great.

 

But I still have the original problem of the screen blacking out for 2-4 seconds every time I send something to print, And I've got a more simple user interface - the one with the pre-defined print properties is gone, maybe this is a standard Windows printer interface?

 

If you have any thoughts about how to fix those issues, please let me know. Otherwise, I am thrilled to be able to print again and not going to worry further about it.

 

Thanks again!

 

HP Recommended

You could try a firmware update for the screen blacking out: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

About the interface - did you download the full feature drivers from the website?

 

 


I am an HP Employee

HP Recommended

Thanks for your suggestion.

 

Using update through the printer itself, I get a message that no driver update is needed.

 

I used the Software-Utilities file "HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories" this time.

 

Dawn

HP Recommended

Ok, does that mean the issue is resolved?


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.