HP Neverstop Laser 1000w reloading error

[BogdanP_IG]

Hi, I have a HP Neverstop Laser 1000w and it can't be reloaded: the Toner Level Indicator lights up as if there is no toner left (the orange led only) without any other indicator (the +1 or +2 or warning triangle), also the Toner Reload Indicator is off, so it can't be reloaded (as seen in the attached photo). Still, when I try to plug in the new Toner Reload Kit the Reload Indicator blinks orange.

Have a nice day and thank you in advance!

PS: The print quality is good, and the toner used for reloading is HP Genuine, it's just that it can't be reloaded.Toner Level Indicator orange led and no Reload Status

[Nal_NR]

Hi @BogdanP_IG,

Welcome to the HP Support Community. 

I'd like to help!

Please refer to this document and keep me posted on how it goes.

Also, update the firmware

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BogdanP_IG]

HI @Elohi_NR,

Thanks for the response, unfortunately, updating the firmware didn't solve the problem. I attached a configuration report, maybe it would be of help.

Bogdan

[Nal_NR]

Hi @BogdanP_IG,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!