HP Neverstop Laser 1001nw

[KPix1]

Hi Folks, 

I've been having an issue with my HP Neverstop Laser 1001nw where it prints about half a job, freezes for a while then restarts the whole print job. Sometimes it finishes the job, other times it loops like that a few more times.

Has anyone come across this issue before? Any fixes?

I am using it on the WiFi connection and the drivers are up to date.

Any input is greatly appreciated. Thanks

[Nal_NR]

Hi @KPix1,

Welcome to the HP Support Community. 

I understand that you are facing issues with printing. I'd like to help!

Please try the following:

Step 1: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure the paper is appropriate. If it is not, load an appropriate paper type.

Use paper designed for HP Laser printers. Do not use paper designed only for inkjet printers.

Do not use paper that is too rough. Smoother paper produces printouts with better print quality.

If the print quality is still unacceptable, continue to the next step.

Step 2: Check the paper guides

Incorrectly positioned paper guides can affect print quality and cause smudging. Make sure the paper guides rest against the edges of the paper in the input tray.

If the print quality is still unacceptable, continue to the next step.

Step 3: Check the toner level

Check the toner level on the Toner Level indicator.

If the Toner Level is full or the indicator displays +1, skip to the next step.

If the Toner Level indicator displays +2, or +2 and the Toner Level warning icon , toner is low or very low and might affect print quality. Use at least one Toner Reload Kit to reload toner into the printer.

For more information, go to Reloading Toner.

If the print quality is still unacceptable, continue to the next step.

Please go through this document for the remaining steps. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!