HP Not recognizing serial number

[Sam1242]

I have an OfficeJet Pro 8630 that is displaying "Printer Failure". I've tried resetting it multiple times, but it doesn't work. I want to contact HP for help, but when I enter the serial number it says the serial number 'isn't valid' (despite me being 100% sure it's the correct number). How can I get in touch with HP for help when it won't recognize my serial number?

[Garp_senchau]

@Sam1242, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To help us resolve the issue with your serial number, could you please send the HP unit's serial number through a private message?

Need help finding your product number? No worries! Check out this handy guide:

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

Meanwhile, If your HP OfficeJet Pro 8630 is displaying a "Printer Failure" message, you can follow these steps to try and resolve the issue:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds, then plug it back in and turn the printer on.

Update Printer Firmware:

• Ensure your printer firmware is up to date by checking for updates through the printer software or drivers on your computer.

Check for Cartridge Issues:

• Open the cartridge access door and check for any blinking lights or error codes related to the ink cartridges.
• Ensure that genuine HP cartridges are installed. Replace any low, defective, or non-HP cartridges with new ones.

Print Quality Diagnostic Page:

• Load plain white paper into the input tray.
• On the printer control panel, select 'Setup', then 'Print Reports', and choose 'Print Quality Report'.
• Examine the print quality report for any issues that may point to what is causing the printer failure.

Align Printhead:

• You can align the printhead from the printer control panel by selecting ‘Setup’ > ‘Tools’ > ‘Align Printhead’.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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