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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-17-2019 07:21 PM

HP Recommended
Product: HP OfficeJet 6960
Operating System: Microsoft Windows 10 (32-bit)

Recently replaced ink cartridges in our hp officejet 6960. All ink works except the black ink. Thought it might have been a bad cartridge so we purchased another black ink; problem persists. Did all the troubleshooting found on hp forum, test page, cleaning the ink housing receivers on inside, ran the diagnostic numerous times, tried aligning the print heads; wouldn't align, literally everything and still no black ink is being printed. Hoping for additional tips

5 people had the same question
1 REPLY 1

‎05-17-2019 08:26 PM

HP Recommended

Hello, 

 

Thank you for trying the troubleshooting steps to fix the problem.

I just see 1 step missing, which is related to installation of cartridge. 

Step 8: Replace any low or empty cartridges.

               6) to 😎

Below is the link to the document.

https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen...

Regards,
Jabzi

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