HP OFFICEJET PRO 6830 is not printing

[SteveJ2]

My HP6830 will not print.  There are no error messages. I have checked for latest drivers and software and there are none. I was able to print a test page so the printer and computer appear to be communicating.  The ink supply is low but no messages appear.   I have reboted the printer several times.  I'm using Chrome and I typically hit the print icon or cnrl/P and it prints.  Now nothing happens. This has happened several times before but I was able to resolve thru HP help but nothing is resolving the current problem.

[Drakster · Accepted solution]

Hi @SteveJ2,

Welcome back to the HP Support Forums!

I see that your HP Officejet 6830 Printer is not printing. I would be happy to help.

Please replace all low ink cartridges. The ink level indicator is estimate only, the ink is likely completed depleted. 

NOTE: It is recommended to replace the ink cartridges before they they are depleted. This will reduce the risk of getting air trapped inside the printhead, which will cause print quality problems.

1. Are you able to copy?
2. Are you able to print a test page? Go to: Setup Menu-> Reports-> Printer Status Report. 
3. What were the results? 

If you're unable to print a test page or copy, there is a print quality problem.

Please follow the steps within this guide: 

• HP Officejet Printers - Color or Black Ink is Not Printing
• Are you using Genuine HP Cartridges? 
• How to identify genuine HP cartridges.

If you have a defective ink cartridge, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.

If you're experiencing a print quality issue, I highly recommend you contact HP. 

If test copy and print report prints out without defects, there is a software, driver or connectivity issue. 

Please download and run the Print and Scan Doctor, it will likely diagnose and resolve the issue you are experiencing.

What were the results when you ran the Print and Scan Doctor (did it print or scan, any error messages)?

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Contacting HP for service in all countries/regions except Asia Pacific.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

Please respond to this post with the results. I look forward to hearing from you. Good Luck! 🙂

[SteveJ2]

Thanks for the feedback Drakster.  I did insert new ink after I posted to the forum and after rebooting the computer it was printing again.  However, I'm not positive that ink was the problem since this has happened before and there was no diagnostic.  Anyway alls well that ends well and I'll consider it solved if this doesn't happen again.  Thanks -  SteveJ2

[Graeme48]

New machine - purchased today NEW cartridges

[KeishaJulien]

I appear to be having the  same problem. the last problem i had was worked out where the printer was replaced however now the printer is not printing again and i have a lot or work to do .

I have restarted it

i am able to print test pages and even align the printer head

However once i try and send Documents it is saying Error. at the moment with the amount of work i have to do .. even school projects this i seriously not working out.

I do need assistance as soon as possible.