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‎10-31-2021 02:25 PM

HP Recommended
Product: OFFICEJET PRO 6978
Operating System: macOS 11.0 Big Sur

OFFICE JET PRO 6978J - "MAINTENANCE IN PROGRESS. DO NOT INTERRUPT" MESSAGE - BEEN LIKE THAT FOR OVER AN HOUR. Should I just unplug the machine and assume this is an error?

Category:
2 people had the same question
1 REPLY 1

‎11-06-2021 07:11 AM

HP Recommended

@KGSLA, Welcome to the HP Support Community! I’m here to help.

 

It seems like the printer is stuck. Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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