HP OFFICEJET PRO 8600 PLUS (model N911g))- PRINTER FAILURE...

[TOM677]

RECENTLY WENT TO PRINT AND GOT A "PRINTER FAILURE" MESSAGE..

says There is a problem with the printer or ink system. Call HP. 

Anything I can do?

[A_Gayathri]

Hi @TOM677 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

A "Printer Failure" message on your HP Officejet Pro 8600 Plus indicates a hardware or ink system issue. Here are some steps you can try to troubleshoot the problem:

Restart the Printer:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord.
• Turn on the printer.

Check for Paper Jams:

• Make sure there is no paper jam inside the printer.
• Open the printer cover and check for any obstructions.

Check Ink Levels:

• Ensure that all ink cartridges are properly installed.
• Check the ink levels to make sure they are not empty.

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord.
• Wait for a few minutes.
• Reconnect the power cord and turn on the printer.

Update Printer Firmware:

• Visit the HP website and check if there is a firmware update available for your printer model.
• If an update is available, follow the instructions to update the firmware.

Clean Cartridge Contacts:

• Turn off the printer.
• Remove the ink cartridges.
• Clean the electrical contacts on the cartridges and inside the printer using a lint-free cloth.
• Reinstall the ink cartridges.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Disconnect any USB cables.
• Wait for about 2-3 minutes.
• Reconnect the power cord and USB cables.
• Turn on the printer.

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support