HP OJ 5255 cutting off print area after clearing paper jam

[Soperman]

I cleared a paper jam and now the printer is cutting off approximately 1" from the top off of my document. I've cleaned the rollers but it didn't solve the problem.  Thank you for any assistance! 

[sandytechy20 · Accepted solution]

@Soperman

Welcome to the HP support community.

Align the printer

• Load the input tray with plain white paper.

• Pull out the output tray, and then lift the output tray extender.

  

• On the printer control panel, swipe left on the display, and then touch Setup .

• Touch Tools.

• Swipe up on the display, and then touch Align Printer.

  An alignment page prints.

• Wait for the alignment page to fully eject from the printer.

• After the alignment page prints, lift the scanner lid, place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.

  

• Close the scanner lid, and then touch OK.

  The printer aligns the ink cartridges.

• After the printer aligns the ink cartridges, touch OK on the control panel.

• Try to print again.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Soperman]

You're the TechQueen Sandy! It took three attempts but finally successful!  I did remove and reinstall the cartritges on the the third attemp..

[sandytechy20]

@Soperman

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.