HP OJ Pro 7740 won't print or copy

[Junker1988]

Product: Office Jet Pro 7740

Operating System: Microsoft Windows 10 (64-Bit)

Hello, I have an Office Jet Pro 7740 that has stopped printing or copying, however it does still scan.

It is connected wirelessly and has worked fine up until yesterday. I have reset the printer and have followed the troubleshooting steps I can find in this community. Sadly, everything I have tried hasn't worked.

When I send a print command to the printer, the printer makes all the usual start up noises, then just stops and the printers screen is then stuck on "printing". Yet doesn't print.

I've also tried printing details directly from the printers control panel like network connections and print quality, those work. 

I'm desperately in need of my print and copy function, without it I can't do my job.

[A_Gayathri]

Hi @Junker1988 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the trouble you're facing with your HP OfficeJet Pro 7740. Let's try to troubleshoot and resolve the issue. Here are some steps you can follow:

Check for Updates:

• Ensure that your printer firmware is up-to-date. You can check for updates via the printer's control panel or through the HP Smart app.

Restart Devices:

• Restart your printer, computer, and wireless router. Sometimes a simple restart can resolve connectivity issues.

Check Printer Queue:

• Go to Control Panel > Devices and Printers.
• Right-click on your HP OfficeJet Pro 7740 and select See what's printing.
• Cancel all print jobs in the queue. This can sometimes clear a stuck job that is causing issues.

Run HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor.
• Follow the prompts to diagnose and fix any issues.

Check Wireless Connection:

• Ensure your printer is connected to the same network as your computer.
• You can check the network settings directly on the printer’s control panel.

Reinstall Printer Drivers:  HP OfficeJet Pro 7740 Wide Format All-in-One Printer series Drivers

• Go to Control Panel > Devices and Printers.
• Right-click on the HP OfficeJet Pro 7740 and select Remove device.
• Download and install the latest drivers from the HP support website.

Set Printer as Default:

• Go to Control Panel > Devices and Printers.
• Right-click on the HP OfficeJet Pro 7740 and select Set as default printer.

Check for Print Spooler Service:

• Press Windows + R, type services.msc, and press Enter.
• Locate Print Spooler in the list of services.
• Right-click Print Spooler and select Restart.

Check for Errors or Paper Jams:  HP OfficeJet Pro 7740 Printers - 'Paper Jam' Error

• Ensure there are no paper jams or other mechanical issues within the printer.
• Check the ink levels and replace cartridges if necessary.

Factory Reset the Printer:

• Go to the printer's control panel.
• Navigate to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
• Note: This will reset all settings on the printer, including network settings.

Refer to this document:  HP OfficeJet Pro 7740 Wide Format All-in-One Printer User manual

 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.