HP OJ3830 not printing in color

[JHK0512]

My OJ3830 does not print anything in color in real-life applications.

I have read multiple postings about this specific issue, but I have never seen any satisfactory solution in the forum.

It DOES print in color only when I tried to print diagnostic stuff (e.g., Printer Status Report, Print Quality Diagnostics, etc.). in the settings menu, but it DOES NOT print anything in color in any of real-life applications (e.g., MS Word, MS Powerpoint, etc.). Since it can print something in color in diagnostic pages, but can't in MS Office applications, I think there is an issue with the interface between the application and the print driver. I checked every available option "in color" in MS Office products, (all available options both in the driver and the application setting to be "in color") and tried again. The printer still prints in grayscale.

I have tried:

1. Uninstall/Reinstall the driver. (this didn't work. still prints everything in grayscale) I tried this 4 times. I don't want to try this procedure again.

2. Replacing color cartridges. (it is brand-new and official product.) Properly aligned and tested. I can see things printed in color only in diagnostic/testing printings in the setting menu of the instrument.

3. Everything that is mentioned in this posting/responses (https://h30434.www3.hp.com/t5/Inkjet-Printing/My-Officejet-3830-will-not-print-in-color-from-my-comp...).

4. And this (https://h30434.www3.hp.com/t5/Inkjet-Printing/color-not-printing/m-p/6906814#M763158)

I hope this issue could be solved. 

[TEJ1602 · Accepted solution]

@JHK0512, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Check the printer driver settings. Refer to the document for help- HP Printers - Print Driver Settings Guide (Windows)

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If you still have issues, try the Windows built-in drivers. Follow the steps below:

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

Additionally, if the printer is connected wireless, follow the steps below-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JHK0512]

Hello, @TEJ1602,

Thank you for your detailed response!

In short, now it is working somehow.

I failed to completely remove the driver due to some unknown technical problem(s).

* I tried to remove the drive based on the tab appearing after typing "printui.exe /s." But, it was unsuccessful since it said that the driver is currently being used. So I tried to stop and restart the printer spooling several times while keeping trying to remove the derive from the root. But I failed to remove the drive due to the same problem (the driver was busy for some reason). Actually, this procedure is the one I previously tried.

So I decided to just override the existing drive with a new drive, simply by installing a new one without removing the previous one from the root. And it is now working. But for some mysterious reason, now the duplex (double-sided) printing function does not work, instead. (I don't need to solve this problem because I have no plan to use the duplex printing, but it would be glad if I could find a way to resolve!) 

I thank you for your technical advice!

[TEJ1602]

@JHK0512

This document HP Printers - How to Print on Both Sides of the Paper (Windows) should help you with duplex printing.

Cheers!

[JHK0512]

Thank you @TEJ1602!

This is exactly how I performed the duplex printing before it is disabled for some reason after enabling the color. Now it just straightforwardly spit out printed papers just like the standard single-side printing, ignoring whatever printing settings I put. 

I will try the built-in driver (I have not tried this yet) and will ask you again if it does not work.

Thank you again!

Best,

[TEJ1602]

@JHK0512

Sure, keep me posted.

Cheers!