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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet 7000 Wide Format Printer - E809a
Microsoft Windows 11

I have an issue with the ink carriage stuck to the right side of the printer. All lights flashing and no motion in the printer itself. I am assuming that a cartridge has leaked out and stuck the carriage home. How do I remove the top cover(what bit and size I need to use). Once the top is removed and I gain access to the cartridges. I hope I can remove them and clean the railing with alcohol.

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