HP Office Jet 9010 Scan to email Server Error

[Ady14]

Completely frustrated with this.  I am trying to setup scan to email on my Office jet 9010 but every time I click on test in the email configuration it shows - "SMTP email server error. The server might be down or busy. Try again later."   I have successfully setup email alerts using the exact same smtp settings and credentials.  I have tried the solutions I have found online being a power reset, setting a manual ip address for the printer and setting the DNS to google servers.   I have download several pieces of HP bloatware to try and get help but none of it has worked.  I have confirmed that the firmware is up to date.  Has anyone successfully solved this issue?      

[Dragon-Fur]

@Ady14 

Welcome to the HP Community --

You might have been caught by your email provider having disabled "Less Secure Apps" for third party software.

Scan-to-Email counts as "third party" apps.

If your email provider has disabled "Less Secure Apps" -- or, for any other reason -- requires "2-Step verification" to access your email,

(then)

When you are using "Scan to Email" / "Share" to Email

Create and assign an "App Password" in place of your regular email password.

Here you go...

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Scan to Email

 If your email provider is one that has locked "Less secure apps" access, then yes - you must change the password.

Set up your email security to use 2-Step verification > Create and use an App Password to be used with your "Scan to Email" Profile.

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Scan to Email

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Settings / Scan to Email Setup

Email Account Security - Two-Step Verification and Application Password

"Scan to Email", "HP Scan > Email" and "Share" are subject to your Email provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might -- or currently - require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email password in "third party" apps and software.

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Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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From Microsoft

Start Here:

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

What about the Port?

  What’s the Difference Between Ports 465 and 587?

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Example - EWS - Scan to Email - SMTP - Profile setup / App Password

EWS_9025_Scan-to-Email_Setup_3

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References / Resources

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What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 9010 All-in-One Printer series 

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